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Dravin Enterprise

We’re Here to Help

At Dravin Enterprise, we are committed to providing timely and reliable assistance for all your requirements. 

support

Customer Support

Should you need any support regarding our products, documentation, or services, please do not hesitate to reach out. You may contact us through any of the following helplines:

Email: support@dravinenterprise.com

Phone: +91 92 1300 4097/98/99

Our team will be glad to assist you and ensure your queries are resolved promptly. We value your trust and look forward to supporting you in every way possible.

Your success is our priority. Let us help you keep your operations efficient, compliant, and worry-free.
Support Request
CoA

Download Certificate of Analysis (COA) directly from the manufacturer’s website for verified product details.

CoA
CoA

FAQ

1. Ordering & Delivery

Q: How long does delivery usually take?
A: Standard delivery within India takes 5–7 business days. For urgent requirements, we offer expedited shipping upon request.

2. Documentation & Compliance

Q: Do you provide Certificates of Analysis (CoA) with your products?
A: Yes, If applicable products are supplied with a CoA.
Q: Where can I download product manuals, CoA and SOPs?
A: Please email us for any document related requirement.

3. Technical Support

Q: What should I do if I face issues with products?
A: Please contact our technical support team. Provide details of the lot number and issue encountered, and we will assist with troubleshooting or replacement.
Q: Do you offer training for using your products?
A: Yes, we provide both onsite and virtual training sessions. You can request training through our support form

4. Returns & Refunds

Q: Can I return a product if it does not meet specifications?
A: Yes, returns are accepted if reported within 7 days of delivery. Please ensure the product is unused and in its original packaging.
Q: How are refunds processed?
A: Refunds are processed within 10 business days after inspection and approval of the returned product.

5. General Queries

Q: How can I contact customer support?
A: You can reach us via email, phone, or WhatsApp chat during business hours. All details are listed on our Support page.